1. What is a Credit Guide?
This Credit Guide is required by the National Consumer Credit Protection Act 2009 (Cth) (NCCP Act). It is designed to give you important information about us, our services, how we are paid, and what to do if you have a concern or complaint. Please read it carefully and keep a copy for your records.
2. The credit assistance we provide
We are a mortgage broker. We provide credit assistance by:
- Suggesting or assisting you to apply for a particular credit contract
- Suggesting you remain in your current credit contract, or assisting you to remain in it
- Acting as an intermediary between you and a credit provider
We access a panel of 40+ lenders including major banks, regional banks, credit unions, and non-bank specialist lenders. We will tell you which lenders are on our panel when we discuss your options.
We do not provide credit — we are not a lender. We are also not authorised to provide financial product advice, legal advice, or tax advice.
3. Our obligations to you — Best Interests Duty
We are required by law to act in your best interests when providing credit assistance. This is known as the Best Interests Duty, introduced under the NCCP Act in 2021.
This means we must prioritise your interests over our own when recommending a loan product. We must not recommend a product simply because it pays us a higher commission. If there is a conflict between your interests and ours, we must resolve that conflict in your favour.
4. How we are paid
Our services are free to you. We are paid by the lender if and when your loan settles. We receive two types of commission:
Upfront commission
Paid by the lender when your loan settles. Typically between 0.5% and 0.7% of the settled loan amount (excluding offset balances). For example, on a $600,000 loan this would be between $3,000 and $4,200 (inclusive of GST).
Trail commission
Paid by the lender on an ongoing monthly or annual basis over the life of the loan. Typically between 0.1% and 0.35% per annum of the outstanding loan balance. Trail commission ceases if the loan is discharged or refinanced.
We will provide you with a Credit Proposal Disclosure document that sets out the specific commissions applicable to your recommended loan before you proceed.
We do not charge you any fees for our broking service. In some circumstances, such as unusually complex applications or non-standard borrowing situations, a fee for service may apply. If so, we will inform you upfront and obtain your consent before proceeding.
5. Other benefits we may receive
From time to time we may receive non-monetary benefits from lenders such as training, software, or marketing support. Where these benefits could reasonably be seen to influence our recommendations, we are required to disclose them to you. We will do so in our Credit Proposal Disclosure if applicable.
6. What we will do for you
When you engage us to assist with a home loan, we will:
- Make reasonable enquiries about your financial situation, objectives, and requirements
- Take reasonable steps to verify your financial situation
- Assess whether the credit product we recommend is not unsuitable for you
- Provide you with a Credit Proposal Disclosure document before lodging your application
- Provide you with a copy of any preliminary assessment we prepare, if requested within 7 years
7. Privacy and your information
We collect personal and financial information to assess your home loan needs and process your application. Your information may be shared with lenders, our ACL holder BLSSA Pty Ltd, and other parties involved in processing your loan. We handle your information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). A copy of our Privacy Policy is available on this website.
8. Complaints and disputes
We are committed to resolving complaints quickly and fairly. If you have a concern about our service, please contact us in the first instance:
Step 1 — Contact us directly
Email: info@myfundfinder.com.au
Phone: 0493 461 974
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 calendar days.
Step 2 — External dispute resolution
If you are not satisfied with our response, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) — a free, independent external dispute resolution service.
Website: www.afca.org.au
Phone: 1800 931 678 (free call)
Post: GPO Box 3, Melbourne VIC 3001
Step 3 — ASIC
You may also contact ASIC, our regulatory body, if you have concerns about our conduct.
Website: www.asic.gov.au
Phone: 1300 300 630