Privacy Policy

Our commitment to your privacy

MyFundFinder is committed to protecting your personal information and handling it responsibly. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

This policy explains how we collect, use, disclose, and store your personal information — and what rights you have over that information at every stage of working with us.

What personal information we collect

We may collect the following types of personal information from you:

• Contact details — full name, email address, phone number, and postcode
• Financial information — income, employment status, assets, liabilities, and expenses
• Identification documents — such as passport or driver's licence details
• Property details — and the intended purpose of any loan
• Credit information — where you have authorised a credit check
• Communication records — including emails, phone call notes, and messages

We only collect information that is necessary to provide you with mortgage broking services or to respond to your enquiry — nothing more.

How we collect your information

We collect personal information directly from you through:

• Enquiry and contact forms on this website
• Phone, email, or in-person conversations
• Documents you provide during the loan application process
• Third parties such as lenders, valuers, or accountants — only where you have authorised us to do so

How we use your information

We use your personal information to:

• Assess your home loan needs and objectives
• Research and recommend suitable loan products
• Prepare and submit loan applications on your behalf
• Communicate with lenders, valuers, and other parties involved in your loan
• Comply with our legal and regulatory obligations
• Keep you informed about your loan and relevant offers or changes

Who we share your information with

We may disclose your personal information to the following types of organisations, where necessary to provide our service:

• Lenders and credit providers to whom we submit your application
• Our Australian Credit Licence holder, BLSSA Pty Ltd
• Mortgage industry aggregators and software platforms used to manage your loan
• Property valuers, conveyancers, or legal professionals involved in your transaction
• Regulatory bodies such as ASIC, where required by law

We do not sell, rent, or trade your personal information to third parties. Ever.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely in electronic systems with appropriate access controls.

Where information is no longer required and there is no legal obligation to retain it, we will take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date.

To make a request, contact us at the details below. We will respond within a reasonable timeframe and at no charge in most cases.

Website and cookies

Our website may collect non-personally identifiable information such as your browser type, pages visited, and time spent on the site. This information is used to improve the website experience and is not linked to your identity.

We may use cookies to enable certain website functionality. You can disable cookies in your browser settings, though some features of the site may not function as intended.

Complaints

If you believe we have mishandled your personal information, please contact us in the first instance. We will investigate and respond within 30 days.

If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date it was last updated.